Last updated: 8 May 2026

Privacy policy

Brisbane Unlocked (https://brisbaneunlocked.com.au) respects your privacy. This policy explains what personal information we collect, why we collect it, and how you can exercise your rights. We aim to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who we are

In this policy, "we", "us", and "our" refer to the operator of Brisbane Unlocked. If you have questions about this policy or our practices, contact us at hello@brisbaneunlocked.com.au or via our Contact page.

What we collect

Depending on how you use the site, we may collect:

  • Contact form — when you use the website contact form, your name, email address, and message so we can reply. Delivery is handled by our email sending provider (which processes the message as a service to us).
  • Listing and submission details — for example title, description, dates, location or suburb, venue name, images, links, category selections, and a contact email you provide when you submit or update a listing through our forms.
  • Account and staff access — if we provide sign-in for administrators or contributors, we may store identifiers and session data required to operate those features securely.
  • Newsletter or marketing subscriptions — where offered, your email address and subscription status as managed by our email service provider, plus technical metadata they supply (such as bounces or engagement) in line with their terms.
  • Technical and usage data — such as server logs, IP address, browser type, approximate location derived from IP, pages viewed, and timestamps. We may use analytics tools to understand aggregate traffic and improve the product.
  • Cookies and similar technologies — small files or storage on your device used for essential site operation, preferences, security, or analytics. On first visit we ask whether you want to allow optional analytics cookies (Google Analytics / Google Tag Manager). You can change your mind later by clearing site data for this domain in your browser settings, or by contacting us. Essential cookies needed for the site to work remain on. Some features may not work if you disable essential cookies in your browser.

Why we use personal information

We use personal information to:

  • Publish, moderate, edit, or remove listings and related content;
  • Operate, secure, and improve the website and our processes;
  • Communicate with you about your submission or enquiry;
  • Send newsletters or updates where you have opted in;
  • Meet legal obligations and respond to lawful requests;
  • Detect abuse, spam, or fraud and protect users and our systems.

Disclosure

We do not sell your personal information. We may share it with service providers who assist us (for example hosting, database, email delivery, or analytics), where they are bound to use it only for our instructions and appropriate security. We may disclose information if required by law, to enforce our terms, or to protect rights, safety, and security.

Overseas recipients

Some of our service providers may process data in countries outside Australia. Where that occurs, we take reasonable steps to ensure overseas handling is consistent with the APPs, including through contractual safeguards where practicable.

Storage and security

We use reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No method of transmission over the internet is completely secure; you use the site at your own risk in that respect.

Retention

We retain personal information only as long as needed for the purposes above, including moderation records, backups, and legal compliance. When we no longer need it, we take reasonable steps to delete or de-identify it, subject to archival or legal requirements.

Access and correction

You may request access to personal information we hold about you, or ask us to correct inaccurate, out-of-date, incomplete, or misleading information. Contact us at hello@brisbaneunlocked.com.au. We may need to verify your identity before responding.

Complaints

If you believe we have mishandled your personal information, please contact us first so we can try to resolve the issue. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Children

Brisbane Unlocked is not directed at children under 15. We do not knowingly collect personal information from children without appropriate parental consent. If you believe we have collected such information, please contact us so we can delete it.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the site after changes constitutes your acceptance of the updated policy, to the extent permitted by law.

This policy is a general description of our practices and is not legal advice. If you need advice tailored to your situation, consult a qualified professional.